A wall panel showing camera feeds on a dark textured wall

Verified on Video Before Anyone Is Sent.

Around-the-clock alarm monitoring that checks the cameras first, so help is sent for real events only.

From sensor to decision, with a person looking.

Video verified alarm monitoring puts a human between the trip and the dispatch: this is the path every alarm takes.

SENSORPANELMONITORING CENTREoperator views the clipDISPATCHCLOSEDYOUR PHONE
  1. A contact or motion trips

    A door, a window or a moving shape raises the alarm at the panel.

  2. The operator sees the clip

    The monitoring team looks at the camera footage before anyone is dispatched.

  3. A real event is dispatched

    When the clip shows a real event, help is sent at once.

  4. A false one is closed

    Video confirms what the sensor saw, so a false alarm stays a false alarm.

  5. You are told either way

    Each alert and each clip arrives in your app, whatever the outcome.

What the centre can see.

A monitored alarm system is only as good as what it can look at. Each layer gives the operator one more way to be sure.

The Alarm.com app on a phone beside the same view on a laptop

The Alarm.com app

Arm the system, see video and review every event, in the same place the monitoring team works from.

An Alarm.com outdoor camera

See

Cameras

Weatherproof outdoor cameras give the operator the clip behind every outdoor alert.

An Alarm.com indoor camera

Within

Indoor cameras

Indoor cameras show what is happening inside when a door or a room trips.

A Loxone door and window contact

Sense

Contacts and motion

Door and window contacts and motion sensors raise the first signal.

A Loxone smoke detector

Warn

Smoke detection

A smoke detector on the same system raises its own alert.

An Alarm.com network video recorder

Record

The recorder

A network recorder keeps the footage, so a clip can be looked at again.

A hand holding a phone showing camera clips in the Alarm.com app

What a monitored alarm system includes.

  • Around-the-clock monitoring

    Professional monitoring watches the alarm while you are home, away or asleep.

  • Video verification of every alarm

    The monitoring team looks at live video before anyone is dispatched.

  • Dispatch only for a real event

    A real event gets a fast response; unverified events are closed.

  • Arm and disarm from the app

    One touch arms the property from the panel, the keypad or your phone.

  • Alerts that follow you

    Real-time notifications reach you wherever you are.

  • Every event in your history

    Each alert and each clip is kept where you can review it.

The questions buyers ask first.

The Alarm.com app on a phone showing a schedule of access points

What is video event verification?

Video event verification means that when a sensor trips, a person at the monitoring centre views the camera clip before anyone is dispatched. The clip decides whether the alarm is real.

A modern living room with a camera view on a screen

Will the police be sent for a false alarm?

No. A real event gets a fast response, and a false alarm is closed once the video shows nothing is wrong, so a false alarm stays a false alarm.

A sliding driveway gate closed at night, the house beyond lit

Can I see what the operator saw?

Yes. Every alert and every clip is kept in your app, where you can review the event after the fact, whether it was dispatched or closed.

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